What does confidentiality mean?

Confidentiality means not telling anyone else what you have spoken about during your counselling session. Eye to Eye knows how important it is to be able to talk about what is going on in your life knowing that what you say will not be passed on to anyone else.

When you contact the Eye to Eye by phone, text or email, what you tell us will not be passed on to any other person or organisation outside of Eye to Eye, unless you want it to. Sometimes the counsellor may need to discuss what you have said with a colleague to make sure we give you the best help we possibly can.

We will only pass on information that you have told us, with or without your permission, if you have told us something that may result in you or another child or young person being unsafe (we call this significant harm).

We may then have to share information that other organisations could use to help protect you or someone else. If this action is necessary, we will always keep in contact with you and explain each step of the process.

What do I need to tell Eye to Eye about myself?

We will ask for your name, age and where you live, but you are in control of what you tell us about yourself.

Will my call to Eye to Eye be on the phone bill, and can I call free on my mobile?

Because Eye to Eye is not a 0808 number, calls are charged and may show up on a phone bill. There are other contact options available such as text or e-mail.

Can anyone see that I’ve used my home computer to get in touch with Eye to Eye?

No one will be able to read any messages you might have sent to Eye to Eye or received from your Counsellor as long as you keep your password private. It is possible for someone to see the history of the sites you have visited on your computer but not if you have deleted your history.

Who at Eye to Eye knows about what I have talked about?

Sometimes an Eye to Eye Counsellor may speak about your counselling process with their Supervisor (also Eye to Eye Colleagues) to make sure that they are helping you in the best way they can.

We keep basic process notes on each counselling session that are kept in locked cupboards in compliance with the Data Protection Act (1998)